Shipping Policy

Order Processing

At Try Smiley®, every order is carefully reviewed and prepared before shipment.

Orders are typically processed within 1-2 days. Processing includes order verification, quality control checks, packaging, and preparation for international transit.

During periods of high demand, holidays, promotional events, or inventory restocking, processing times may be extended.

Customers will receive a confirmation email once their order has been successfully placed and another email containing tracking information once the order has been shipped.

Shipping & Delivery Times

After processing is complete, orders are shipped through our logistics partners and carriers.

Estimated delivery times:

• United States: 10–15 business days
• Canada: 10–15 business days
• United Kingdom: 10–15 business days
• Australia: 10–18 business days
• Europe: 10–18 business days
• International Orders: 10–25 business days

Total delivery time may vary depending on the destination country, customs clearance procedures, local postal services, weather conditions, and carrier delays.

Please note that delivery estimates are not guaranteed and should be considered approximate timeframes.

Tracking Information

Tracking information will be sent automatically to the email address provided at checkout once your order has been shipped.

Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.

In some cases, tracking updates may take longer depending on the carrier's system and scanning procedures.

Customs & Import Duties

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Delayed Shipments

Although we work closely with our fulfillment and logistics partners to ensure timely delivery, unexpected delays may occasionally occur due to:

• Customs inspections
• Carrier disruptions
• Weather events
• Public holidays
• Transportation issues
• High order volume

We appreciate your patience and understanding should any delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect shipping address is entered, please contact us immediately at support@try-smiley.store.

Once an order enters processing or has been shipped, address modifications may no longer be possible.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears lost in transit, or has not arrived within a reasonable timeframe, please contact our support team.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

Contact Us

If you have any questions regarding your shipment, please contact us:

Email: support@try-smiley.store

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST